Shipping Policy

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

Delivery Timeline

• Kerala: 2–4 business days
• Rest of India: 3–7 business days
• Remote locations may require additional time.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout.

Order Tracking

Tracking details will be shared via Email or SMS after dispatch.

Delivery Delays

Delivery may be delayed due to:

• Weather conditions
• Natural disasters
• Government restrictions
• Courier delays

Incorrect Address

Customers are responsible for providing accurate delivery information. Additional shipping charges may apply for re-dispatch due to incorrect addresses.

Damaged Shipment

If the package is visibly damaged, customers should report it within 48 hours of delivery with supporting photographs.

Contact Information

• Phone: +91 91881 79104
• Email: lumensurgicals@gmail.com
• Location: Mulamthuruthy, Ernakulam, Kerala, India