Return & Refund Policy

Due to the hygienic and safety-sensitive nature of medical products, returns are limited.

Eligible Returns

Returns are accepted only if:

• Wrong product delivered.
• Product damaged during transit.
• Manufacturing defect.
• Missing items.

Return Conditions

• Request must be raised within 48 hours of delivery.
• Product must be unused.
• Original packaging must be intact.
• Unboxing photos/videos may be required.

Non-Returnable Items

Returns will not be accepted for:

• Opened sterile products.
• Disposable medical items.
• Diagnostic kits.
• Customized or special-order products.
• Products damaged due to misuse.

Refund Process

• Approved refunds are processed within 7–10 business days to the original payment method.